How to Make Sure There Are No Driver Conflicts
Please confirm the following when you connect the iTrail GPS logger with the PC:
(1) When you connect the iTrail GPS logger with the PC, the red LED indicator will stay and the blue LED indicator blink.
(2) When you open the iTrail PC software, it will detect the iTrail GPS logger device automatically.
(3) Please go to “Control Panel” choose “System”, choose “Hardware”, choose “Device Manager”; to see if there is”GPS Logger USB Com Port(COMxx)” under “Ports (COM&LPT). (please refer to the picture below)
How do I install the iTrail GPS logger / connect it to my PC?
1. Please insert the CD into you CD room, click to run and install the java and driver program with the iTrail GPS logger device plugged into the USB port on your PC to finish the installation.
2. After installing the driver of iTrail GPS logger, continue installing the iTrail PC software.
3. Please check whether you have installed successfully. Please go to “Control Panel” choose
“System”, choose “Hardware”, choose “Device Manager”; there should be “GPS Logger USB Com Port(COMxx)” under “Ports (COM&LPT). (please refer to the picture below)
Q: Is iTrail GPS logger compatible with Macs?
A: iTrail GPS logger driver and iTrail PC software currently only support Windows 2000 / XP Home / Pro / Vista and Windows 7.
Q. I am having trouble getting my iTrail to download data it seems to be stuck on the download screen, is there a fix repair for this?
A. Yes, please visit www.myitrail.com and review the Solution-Download-Data-issue trouble shooting guide in addition to the complete Uninstall guide for the iTrail software
How do I activate my iTrail GPS logger?
On first use, the user must activate the iTrail. To activate, click ‘Help’ on menu bar and select ‘Activate iTrail’.
The user is asked to enter details for Software Key and Activation Key (this info is available on the box). Once entered, iTrail is activated and ready for use
How to change the logging interval time?
Click Setup Device 
, if logger is already connected, Device Setup shows green indication otherwise it shows red indication. Connect logger if is not connected, please wait a while until Device Setup does not show green indication. Then, you can change the interval time.
How do I backup/export my initial track data?
iTrail PC software provides following report format to export:
PDF 
– (PDF reader) The PDF report shows details of Date, Departed from, Arrived at, Total driving time, Total distance, Maximum speed, and Above speed limit Above time duration. Trip details are for Departure Time, Trip Duration Time, Arrival Time, Location Arrived, Distance Covered and Stop Time.
HTML 
– (Browser) The HTML report shows details of Date, Departed from, Arrived at, Total driving time, Total distance, Maximum speed, and Above speed limit Above time duration. Trip details are for Departure Time, Driving Time, Arrival Time, Location Arrived, Distance Covered and Stop Time.
MS-Word 
– (Microsoft Word) The Word report shows details of Date, Departed from, Arrived at, Total driving time, Total distance, Maximum speed, and Above speed limit Above time duration. Trip details are for Departure Time, Driving Time, Arrival Time, Location Arrived, Distance Covered and Stop Time.
SKX – iTrail (Please note, we can export SKX and send it to other user(s) and vice-versa to generate report by Import.)
KML 
– (Google Earth) The KML shows the trip in Google Earth.
CSV 
– (Microsoft Excel) The CSV report contains the raw record which was downloaded from logger. Raw record contains Date, Time, Latitude, Longitude, Altitude, Speed, Distance and Course of each logged record.
GPX 
– (Any GPX reader/ Google Earth) The GPX report shows raw GPS records from the logger. You can access the Export options from main menu also.
How can I see the trip with Google Earth?
Click the Google Earth 
button on the main menu after the track data downloaded, then you can show the trip track in Google Earth.
How do I import the data from iTrail GPS logger into iTrail PC software?
Please follow the steps as below to import data from iTrail GPS logger.
a. Connect GPS Logger to PC.
b. You will get following popup window:
c. Click on ‘Yes’ button
d. iTrail software will start downloading data from iTrail unit.
e. If device is empty or data has already downloaded, the application displays ‘No new Report Available’ message.
f. After successfully reading data from the logger, iTrail opens Memory Info window, following which the report will be generated. After report generation, it opens Trip Info window to specify trip name, vehicle info and driver info.
g. After submitting Current Configuration, it opens Map in right hand side. (Please note that for Map to be displayed, internet connection is required)
Memory Info
Shows available memory of the GPS logger in Kilobytes(KBs) or Megabytes(MBs) (depending on the data available in logger)
There is a ‘Clear Device’ button to remove the logger data.
Trip Info
This pop-up window asks user to enter following data:
Trip Name
Used to enter the name for the trip. Trip name will be used to view report further.
Vehicle Info
Used to select the Vehicle information. Vehicle info will be displayed in various reports. If you haven’t added any vehicles, you can use ‘Add Vehicle’ button to add new vehicle. Newly added vehicle can be used for further downloaded data.
Driver Info:
Used to select Driver’s name. Driver name will be displayed in various reports. If you haven’t added any drivers, you can use ‘Add Driver’ button to add new driver. Newly added driver can be used for further downloaded data.
If logger is not registered yet with iTrail, iTrail creates entry for the logger in ‘Logger’ table at Left hand side.
You can rename the default logger name by right click on logger entry.
iTrail creates entry of downloaded trip in bottom left hand side table.
